Shipping Policy

01Destinations & fulfillment

We match your delivery destination with a suitable fulfillment warehouse to arrange dispatch. The assigned dispatch location may vary by order and shipping address.

Available shipping destinations and services depend on the address entered at checkout. If your address is not supported or no suitable shipping option is available, contact service@pelvori.com before ordering.

02Shipping options & charges

Our shipping rates are listed below in US dollars (USD). An order amount of exactly US$34.99 qualifies for free standard shipping.

Review the order amount used for free-shipping eligibility and the charge for your selected service before payment. If an express upgrade is offered on a qualifying free-shipping order, its charge is shown separately before you confirm the purchase.

The availability and estimated transit time of express service depend on the delivery address. If the checkout charge differs from these published rates, contact us before completing payment so we can clarify it.

03Processing & delivery estimates

Order processing covers preparing an order for dispatch. Transit time covers the period after the parcel is handed to the carrier. The applicable estimate depends on the assigned warehouse, selected service, and delivery destination.

Our estimated delivery timeframe is 10–15 days. This is an estimate; timing for your address and selected service may vary. Contact us before ordering if you need an item by a particular date.

Weather, carrier disruptions, customs checks, or holiday volumes may affect delivery. If we cannot dispatch within the period promised for your order, we will notify you of the delay and explain the revised timing and your cancellation and refund options, as required by applicable law.

04Tracking your order

When tracking is available, we provide the tracking reference or link in your shipping update. Carrier tracking may take time to reflect the first scan or a change in parcel status.

If you have not received a shipping update or cannot access tracking, email us with your order number and the email address used at checkout. We can help you check the dispatch and delivery status.

05Address changes & cancellations

Check your recipient name, full address, apartment or unit number, and ZIP or postal code before confirming an order.

If you need to change an address or cancel an order, contact us as soon as possible. We will check whether the request can be accommodated at the order’s current fulfillment stage. Once a parcel has been dispatched, a requested address change or cancellation may require coordination with the carrier.

We will explain the available options and any applicable, lawfully disclosed costs before you agree to a change. Your statutory cancellation or other consumer rights remain unaffected.

06Delivery issues & delays

If an order is delayed, appears lost, arrives damaged, or is marked delivered but has not been received, contact service@pelvori.com with your order number and a description of the issue.

For visible damage or an incorrect item, photographs of the parcel and item can help us investigate. Keep the packaging where reasonably possible. Please do not send unnecessary personal information.

We will review the issue, coordinate with the carrier or fulfillment provider where appropriate, and explain the resolution available for your order. This may include replacement or refund where appropriate or required by law. A carrier investigation does not remove your legal rights concerning delivery or the condition of your goods.

07Customs & taxes

For cross-border shipments, customs procedures and any import duties or taxes depend on the destination and shipment. Customs checks may affect transit time.

Review the taxes and delivery terms disclosed for your order before payment. Do not assume that a listed product price includes import duties unless this is expressly stated. If the applicable charges or responsibility for them are unclear, contact us before ordering.

08Returns & exchanges

Our return request period is 180 days from delivery, subject to the eligibility conditions and instructions in our Return Policy. Contact customer care for the return procedure and applicable return address before sending an item back.

After we receive the returned item, we process the refund or arrange the exchange within 3–7 days. Your payment provider may require additional time to post an issued refund.

Return-shipping arrangements and costs are explained in the Return Policy and the instructions provided for your case. The business address shown above identifies our company; please obtain return instructions before using an address for a parcel. Your mandatory rights concerning faulty or misdescribed goods remain protected.

09Policy updates

We may update this policy as shipping arrangements change. Updates apply to future orders and do not retroactively alter shipping charges or commitments for an order already accepted. The current version shows its updated date above.