Return Policy

01180-day return window

Contact us to request a return or exchange within 180 days from the date your order is delivered. Include enough information for us to identify the purchase and the item you wish to return.

The 180-day period is our voluntary return-request window. It does not limit rights or remedies that applicable law gives you for faulty, damaged, incorrect, or misdescribed goods.

02Return eligibility

For a change-of-mind return, the jewelry must be unworn, unused, and undamaged. Return the item with its included parts and accessories. Please include the original jewelry box or pouch and any supplied materials where available.

Items materially altered, resized, or damaged through misuse after delivery may not qualify under the voluntary change-of-mind policy. Missing packaging alone does not remove statutory rights concerning a faulty or misdescribed product.

These conditions do not apply to exclude a remedy for a product defect or an issue for which Pelvori is responsible. If you are unsure about the condition of an item, describe it to customer care before returning it.

03How to request a return

1. Contact customer care. Email service@pelvori.com with your order number, checkout email address, item name, and whether you would like a refund or exchange.

2. Receive the instructions. We will explain the applicable procedure, return address, and shipping arrangements for your request. The company’s business address at the top of this page is not automatically the return address for your order.

3. Pack the item securely. Use protective packaging and include the order reference so we can identify your parcel. A tracked shipping service is recommended; keep the postage receipt and tracking reference.

4. Send the parcel to the supplied address. Follow the return instructions and share the tracking reference if available. Contacting us first helps avoid sending your parcel to the wrong location and does not remove any legal return rights.

04Return shipping & charges

• Change of mind or an incorrectly selected size or finish: you are responsible for return postage when the item supplied matches your order.
• A faulty, damaged, misdescribed, or incorrectly supplied item: Pelvori covers the necessary return-shipping costs for an issue for which we are responsible. Contact us to coordinate the shipping arrangement.
• Restocking fee: we do not charge a restocking fee.

For a change-of-mind return after delivery, any outbound shipping charge you paid is not refunded, except where applicable law requires otherwise. No shipping charge is deducted from the item refund solely because your original order qualified for free standard shipping.

For a return caused by a fault or our error, we refund or cover applicable delivery charges as required by law. These cost arrangements do not reduce mandatory consumer rights.

05Damaged, incorrect, or faulty items

Contact us if an item arrives damaged, is different from what you ordered, is missing a part, or appears faulty. Include your order number and a description of the issue. Photographs of the item and packaging can help us investigate where practical.

We will review the issue and explain the appropriate remedy, which may include a replacement, repair, or refund depending on your rights and the circumstances. Do not discard the item or return it to an assumed address before receiving the relevant instructions.

If a parcel has not arrived, or tracking reports delivery but you cannot locate it, contact us so we can investigate the delivery and explain the available resolution.

06Refund processing

After we receive the returned item, we process the refund or arrange the exchange within 3–7 days. We will check the return and explain the outcome and any issue affecting eligibility.

An eligible item refund is based on the amount actually paid for that item after any applicable discount, together with taxes or other amounts that must be refunded. Shipping charges are handled as described above.

Refunds are normally issued through the original payment method where supported. If that route is unavailable, we will contact you to agree on an appropriate lawful alternative. We do not require you to accept store credit in place of a refund you are entitled to receive.

The 3–7 days refers to our processing after receipt of the returned item. A bank or payment provider may need additional time to post an issued refund. Any shorter refund deadline required by applicable law will be respected.

If you need help checking a refund, email us with your order number and any refund reference provided. Do not send full payment card details or account passwords.

07Exchanges

You may request an exchange within the same 180-day window, subject to the applicable item condition and replacement availability. Include the size, finish, or item you would prefer.

We will explain availability, any price difference, and replacement-delivery arrangements before you agree to an exchange. After receiving the returned item, we arrange the exchange within 3–7 days; the replacement’s delivery time is separate.

If the requested replacement is unavailable, we will discuss another suitable option or an eligible refund. We will not substitute a different item without your agreement.

08Gift sets & discounted purchases

For a full gift-set refund under the change-of-mind policy, return the pieces sold together as the set, including supplied accessories. Contact us if you want to return only part of a set so we can explain the available options and refund calculation before you send it.

Discounted purchases follow the same voluntary return window and condition requirements. Any refund reflects the price actually paid, rather than the item’s undiscounted price.

A defect in one part of a set is reviewed according to the issue and your legal rights; the full-set return condition does not remove a remedy for that defect.

09Consumer rights & policy updates

Nothing in this policy excludes or limits consumer rights, statutory warranties, remedies, or cancellation rights that cannot lawfully be excluded or limited. Where applicable law provides a different or additional right, we will respect it.

We may update this policy for future purchases. A later update does not reduce rights already accrued or retrospectively change the return terms of an accepted order.